baje 99 Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the baje 99 platform. Whether you visit our website, register an account, or use any of our services, the terms of this policy are in effect in every case.

baje 99 treats the privacy of its users' personal information with the utmost seriousness. We collect only the information that is necessary and use it for clearly defined purposes. Your information is never sold to third parties without your permission.

This policy should be read alongside our Terms and Conditions, as both documents together form the legal framework governing our services.

2 What Types of Information We Collect

baje 99 may collect the following types of information:

2.1 Information Provided Directly by You

• Full name (in Bengali or English)
• Mobile number and email address
• Date of birth (for age verification — services are for users aged 21 and above)
• Payment-related information — such as the mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Any other information provided at the time of account registration

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Cookie and local storage data
• Date and time of login and logout

2.3 Identity Verification Information

As part of the account verification process, we may request national ID card or passport details. This information is used solely for the purpose of confirming identity and is stored under strict security.

3 Purpose of Data Collection

baje 99 uses your information for the following legitimate purposes:

3.1 Account Management

Information is required to create, verify, and manage your account. This includes login security, balance tracking, and maintaining transaction history.

3.2 Payment Processing

Your mobile banking details are required to process deposits and withdrawals. Information needed to complete transactions via bKash, Nagad, Rocket, and Upay is used solely for that purpose.

3.3 Customer Support

When providing assistance via 24/7 live chat and email, our team may have limited access to your account information. This access is only for the purpose of resolving issues.

3.4 Security and Fraud Prevention

We analyse IP logs and device information to protect against unauthorised access, fraudulent activity, and the operation of multiple accounts.

3.5 Responsible Gaming

We monitor playing patterns in order to maintain responsible gaming standards and to provide timely support to users who may be at risk.

3.6 Service Improvement

Aggregate data is analysed to improve the user experience and raise service quality. No personally identifiable information is used separately in this analysis.

4 Data Storage and Security

baje 99 uses industry-standard technology to keep your information secure. The key aspects of our security measures are described below:

4.1 Encryption

SSL (Secure Sockets Layer) technology is used on our website and applications. All data transmitted between your device and our servers is encrypted, which greatly reduces the risk of data being intercepted in transit.

4.2 Server Security

Our servers are operated in secure data centres. Data protection is ensured through firewalls, access controls, and regular security audits.

4.3 Staff Access

Our staff are given access only to the information required for their specific role. Every instance of access is logged and reviewed regularly.

4.4 Data Retention Period

Data is retained for as long as necessary to meet legal obligations. Financial transaction data may be retained for a specified period even after an account is closed.

5 Sharing Information with Third Parties

baje 99 does not sell your personal information. However, limited information may be shared in the following cases for the purpose of operating our services:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and Upay may be shared with the relevant mobile financial service provider. This information is used solely for the purpose of verifying transactions.

5.2 Game Software Providers

Platforms from studios such as Pragmatic Play, Evolution, JILI, and PG Soft are used to deliver games. Limited technical data may be exchanged in this context, but no personally identifiable information is shared.

5.3 Legal Obligations

We may be required to disclose information in accordance with applicable laws of Bangladesh or a valid order from a competent authority. In such situations, we provide only the information that is legally required.

5.4 Service Providers

When working with providers of hosting, cybersecurity, or analytics services, we ensure data protection under data processing agreements.

6 Cookie Policy

The baje 99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering form data, and ensuring security. Disabling them will prevent the website from functioning correctly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and personalised experience.

6.3 Analytics Cookies

These cookies help us understand which pages of the website are visited most and how users navigate. This information is analysed in aggregate.

You can control or delete cookies at any time from your browser settings. However, disabling certain cookies may mean that some features of the website will not be available.

7 User Rights

As a registered user of baje 99, you have the following rights:

7.1 Right to Access Your Information

You may request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Your Information

If there is incorrect or incomplete information in your account, you may request that it be corrected. Most information can be changed by you directly from your account settings.

7.3 Right to Close Your Account

You may request to close your account at any time. After the account is closed, all information other than that which is legally required will be deleted.

7.4 Withdrawal of Marketing Communications

If you do not wish to receive promotional messages or notifications, you may withdraw that consent at any time. This will have no effect on your account or services.

8 Protection of Minors

All services at baje 99 are strictly for persons aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during the registration process. If an account belonging to a minor comes to our attention, that account will be closed immediately and the associated information will be deleted.

For more details on the protection of minors and responsible gaming, please read our Responsible Gaming Guidelines.

9 Changes to This Policy

baje 99 reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify registered users by email or app notification.

Continued use of our services after changes have been made will be considered as your agreement to the revised policy. It is therefore advisable to review this page regularly.

If you have any questions about this policy, our Terms and Conditions, or any other legal documents, please contact our support team.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: via the chat icon at the bottom right of the website
• Service hours: 7 days a week, 24 hours a day
• Language support: Bengali and English

We aim to respond to any privacy-related request within a maximum of 30 working days. Our FAQ section may also be helpful for general enquiries.